Selfie Video & Liveness Checks — a practical, plain‑English walkthrough for the identity & id verification category. This post covers common issues, rare edge cases, and safe ways to get help.
Quick fixes
- Start with official in‑app flows (Help & Support → Support Inbox).
- Try a different device/browser and a familiar network you used before.
- Enable two‑factor authentication and review active sessions.
- Document screenshots, dates, and case IDs for appeals.
- Never share codes or passwords with anyone claiming to be support.
Step‑by‑step
- Identify the exact message or error: copy the wording.
- Match it to a policy or billing area: check Account Quality or alerts.
- Apply the fix: adjust settings, creative, billing, or verification as needed.
- Appeal once with facts: include context and evidence; avoid multiple duplicate submissions.
- Harden security: rotate passwords, enable 2FA, remove suspicious apps.
FAQs
Is there a Facebook phone number I can call?
No public phone support for general issues. Use in‑app forms only; beware of scam numbers online.
How long do appeals take?
Timing varies by queue and case type. Check your Support Inbox for updates instead of resubmitting.
Can someone unlock my account for a fee?
No. Only Meta can make enforcement decisions. Third‑party “unlock” offers are risky and often scams.
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