Ad Account Issues – Restrictions, Delivery, and Fixes
Your practical, plain‑English walkthrough to solve ad account issues – restrictions, delivery, and fixes — written for real people and small businesses.
Important: This website is not affiliated with Meta/Facebook. We cannot access your account. For sensitive actions (appeals, ID upload, billing), always use the official in‑app forms or the Meta Help Centers. Beware of anyone promising phone support or paid “unlock” services.
When ads won’t run—or spending is blocked—it hurts business. This playbook covers ad account restrictions, delivery problems, billing flags, and more.
Fast triage for non‑delivering ads
Checklist
- Ad status: Active? In review? Rejected?
- Budget & bid: Enough budget and proper optimization event?
- Audience & placements: Not overly narrow or excluded?
- Learning phase: Avoid frequent edits; give it time.
- Pixel/Conversions API: Events received and attributed?
Account health
- Account Quality: Any policy strikes or restrictions?
- Payment: Recent failures or threshold reached?
- Business verification: Required for your use case?
Account restricted or disabled for advertising
Restrictions happen after policy violations or risky patterns. Review Account Quality to see specifics and follow the recommended steps. If you believe it’s an error, request a review.
Fix common delivery issues
- Stuck in review: Avoid constant edits. If a review seems abnormally long, duplicate the ad or contact support if available.
- Zero impressions: Expand audience, enable more placements, raise budget, or loosen bid caps.
- Event setup: Confirm pixel base code, standard events, and aggregated event measurement are configured.
Team & permissions hygiene
- Use Business Manager to assign people by role (Admin, Employee).
- Require 2FA for everyone with ad access.
- Keep a backup admin and organize assets (Pages, Pixels, Catalogs).
FAQs
My ad account is disabled. Can I get it back?
Sometimes. Fix any violations and submit a review in Account Quality. Be honest and concise.
Why are my ads pending for hours?
Reviews can take time, especially during peak periods. Avoid repeated edits that restart the review clock.
Do I need business verification?
Certain features (e.g., some commerce or messaging) require verification. Check Business Settings for prompts.