This independent help centre provides step-by-step guidance for UK, Irish and European businesses experiencing issues with Meta’s business tools. We cover everything from disabled ad accounts to Business Manager lockouts.
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Ad Account Disabled
Your ad account was restricted or disabled. Learn the exact steps to submit an appeal and get reinstated, including what to include in your review request.
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Business Manager Access
Lost access to your Business Manager account or locked out due to 2FA? We guide you through recovering admin rights and reconnecting your assets.
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Ads Rejected / Policy Issues
Ads kept getting rejected? We explain which Meta policies apply, how to fix the creative or landing page, and how to appeal rejected ad decisions.
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Payment & Billing Problems
Unexpected charges, failed payments, or billing threshold issues? Find out how to resolve outstanding balances and update your payment method on Meta.
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Ads Not Delivering
Campaigns stuck in review, low reach, or zero impressions? Diagnose delivery issues related to audience size, budget, bid strategy, or account health.
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Commerce & Shops
Facebook/Instagram Shop disabled or product catalogue rejected? We cover catalogue policy compliance, shop reinstatement, and checkout setup for EU sellers.
UK & Ireland Focused
Need help with a specific Meta business issue?
Our guides are tailored to GDPR, UK Online Safety Act, and EU DSA compliance requirements.
Independent step-by-step guidance for Facebook Business Manager, disabled Ad Accounts, rejected ads, payment issues, and Meta Commerce Manager — focused on UK, Ireland & European businesses.
Get Help With:
Ad Account Disabled
Business Manager Access
Ads Rejected / Not Delivering
New weekly episodes will be released on Monday & Thursday.
Latest Episode
Step-by-step recovery guides for the most common Meta business problems affecting UK, Irish and European companies.
Why Is My Facebook Ad Account Disabled?
A complete breakdown of why Meta disables ad accounts, what the review process looks like, and the fastest ways to get your account reinstated for UK and Irish advertisers.
Don’t create a new ad account immediately — this can trigger a permanent ban. First, appeal the decision through Business Support. Our team knows the specific forms and language that significantly improve appeal success rates. Read our Ad Account guide →
❓ Business Support FAQ
Why was my Facebook ad account disabled? ▼
Ad accounts are most commonly disabled for: policy violations (prohibited content categories), unusual payment activity, running too many ads too quickly, or being linked to another disabled account. Review Meta’s Advertising Policies and submit an appeal through Business Support immediately.
How do I appeal a disapproved ad? ▼
In Ads Manager, find the disapproved ad, click the rejection reason, and select “Request Review.” If the ad is borderline, edit the ad to better comply with policies before resubmitting. For ongoing disputes, use the Business Support chat if you have access, or submit through the Business Help Centre.
Why is my Business Manager account restricted? ▼
Business Manager restrictions usually result from: adding too many ad accounts quickly, unusual payment methods, business verification failures, or having a disabled personal account linked as an admin. Verifying your business through Official Business Verification often resolves these issues.
How do I get a refund for Facebook ads? ▼
Facebook billing issues can be disputed through Ads Manager → Billing → Billing History. For unauthorised charges or technical billing errors, contact Facebook Business Support directly. Disputes must typically be raised within 60 days of the charge. See our Billing guide →
What is Facebook’s Official Business Verification? ▼
Official Business Verification (OBV) confirms your business’s legal identity to Meta. It unlocks higher ad spend limits, removes some restrictions, and adds credibility to your Business Manager. You’ll need to provide business registration documents, a utility bill, or official government documents matching your business name.
