Identity Verification & Name Mismatch on Facebook
Your practical, plain‑English walkthrough to solve identity verification & name mismatch on facebook — written for real people and small businesses.
Important: This website is not affiliated with Meta/Facebook. We cannot access your account. For sensitive actions (appeals, ID upload, billing), always use the official in‑app forms or the Meta Help Centers. Beware of anyone promising phone support or paid “unlock” services.
Identity checks protect accounts and help Meta keep real people behind profiles. If the name on your ID doesn’t match your profile, or if Meta can’t confirm it’s you, you may need to update details or submit documents.
When Facebook asks for ID
- Recovering access after suspicious activity or lost devices
- Managing payments/ads or receiving payouts
- Confirming your name or age
- Blue badge / verification eligibility checks
Acceptable IDs & tips
- Use a valid, unexpired government ID where possible.
- Ensure your photo, name, and birthday are clearly visible.
- Cover sensitive numbers except what is required (e.g., blur SSN).
- Take the photo in good light; avoid glare; upload as requested.
Fixing a name mismatch
- Update profile name. Use the name you go by in everyday life.
- Check limits. Name changes aren’t allowed too frequently; review any cooldown message.
- Provide supporting info if asked. You may need to submit ID to confirm the change.
Troubleshooting failed verification
- Try a different document type supported by Meta.
- Retake the photo with better lighting and framing.
- Ensure the account details (DOB, spelling) match your ID.
- Respond quickly to Support Inbox requests.
FAQs
Can I use a nickname?
You should use the name you go by in everyday life. You can add other names (e.g., nickname, maiden) to your profile’s details.
Is my ID stored safely?
Meta states it stores ID images securely and deletes them after verification per its policies. Only upload via official forms.
My legal name changed.
Update your profile and be prepared to submit documentation (e.g., marriage certificate, court order) if requested.